From opening an account to making a withdrawal — the betjli Help Center has straightforward answers to all your questions. We're here for you, 24 hours a day.
Support by Category
Opening a new account, updating your details, resetting your password, and verification.
12 guidesRules and guidelines for depositing and withdrawing via Mobile Pay, Nagad, and Rocket.
9 guidesHow to buy tickets, pick numbers, check draw schedules, and view results.
15 GuidesWelcome bonus, referrals, loyalty points, and weekly offers.
8 GuidesAccount security, two-factor authentication, and keeping your information safe.
6 guidesUsing betjli on a mobile browser, managing notification settings, and troubleshooting common issues.
7 GuidesThe process for claiming your prize after a win, tax information, and deadlines.
10 GuidesSetting spending limits, taking account breaks, and contacting the help center.
5 Guides
Step-by-step guide
Open betjli.biz in your mobile or desktop browser. Click the "Register" button at the top right.
Enter your active Bangladeshi mobile number. An OTP code will be sent to this number.
Enter the 6-digit code sent to you via SMS in the designated field. The code expires in 5 minutes.
Choose a strong password of at least 8 characters — mix uppercase letters, numbers, and symbols.
Add your name, date of birth, and preferred payment method. This information will be needed when claiming a prize.
Questions are a natural part of using any online platform. At betjli, we believe that when a user runs into trouble, getting them a fast and simple solution is what matters most. That's why the betjli Help Center is more than just a page — it's a complete support system ready to answer every question you have.
Common issues faced by users in Bangladesh — forgotten passwords, stuck Mobile Pay payments, missing ticket results, disappeared bonus balance — are all covered here with clear, easy-to-follow guides. We make sure every solution is explained in a way that any everyday mobile user can understand.
Opening an account on betjli is as straightforward as getting a new SIM card. All you need is a mobile number, a password, and OTP verification — and you're good to go. That said, small things can sometimes trip people up, like an OTP not arriving on time, forgetting a password, or being unable to update a name on their profile.
For issues like this, start with the Account section of the betjli Help Center. To reset your password, click the "Forgot Password" link on the login page — a reset code will be sent to your registered mobile number. Keep in mind that for security reasons, this code is only valid for 5 minutes.
It's common to worry when your balance doesn't update after a Mobile Pay or Nagad payment. In most cases, this is simply due to a network delay, and your balance should refresh within 1 to 5 minutes. If it still hasn't updated after that, grab the transaction reference number and reach out to betjli support — we'll verify it and sort it out quickly.
For withdrawals, keep in mind that KYC account verification must be completed before your first withdrawal — this is for your own security. Typically, all it takes is uploading a photo of your national ID and a selfie, and approval comes within 24 hours.
After purchasing a lottery ticket on betjli, you can view all your tickets under "My Tickets" on the dashboard. The draw date and time are shown on each ticket. Once the draw is complete, results are automatically sent to you via in-app notification and SMS.
If you don't receive a confirmation after purchasing a ticket, start by checking your internet connection. Then head to your dashboard and look under "My Tickets." If it's not there, take a screenshot of the transaction and contact support.
A lot of users have questions about betjli's bonus system. When will I get my welcome bonus? How do I use my loyalty points? Why hasn't my referral bonus come through? — you'll find detailed answers to all of these in the Bonus section of the betjli Help Center.
In short — wait up to 24 hours after your first deposit to receive the welcome bonus. Loyalty points are credited with every ticket purchase and can be redeemed from the "Rewards" page. To earn a referral bonus, your friend must complete their first deposit.
Betjli is optimized for mobile, but older browsers or slow internet connections can sometimes cause pages to load incorrectly. If that happens, start by clearing your browser cache. Make sure you're using the latest version of Chrome or Firefox. If the problem persists, try incognito mode or switch to a different browser.
If the video buffers while watching a live draw, check your internet speed. A connection of at least 2 Mbps is generally enough to avoid any issues.
If the Help Center guides don't resolve your issue, reach out directly to the betjli support team. Live chat responses average under 5 minutes, and emails are typically answered within 4 hours. Our support team is available for you every day of the week, around the clock.
When reaching out, please have the following ready: your registered mobile number, the transaction reference number (if applicable), and a description of the issue. This helps our team resolve things much faster.
Direct Contact
For the fastest resolution, use live chat.
Average response time: 5 minutes
For detailed issues, email us at:
support@betjli.biz
7 days a week, 24 hours a day.
Always active on Bangladesh Standard Time.
FAQs
The betjli support team is always ready to help. Chat with us now via live chat, or if you're new, get started today.